I. General Provisions
(1) The owner of the Online Store located at www.lemoon89.com, where clothing, footwear and accessories are offered for sale (hereinafter referred to as the Online Store) is: Fortuna Sofja Skola, NIP: 5782959907, REGON: 385185455, Plac Zwycięstwa 2, 90-312 Łódź (hereinafter also referred to as Seller).
(2) The Seller is the administrator of the Customers’ personal data and carries out the processing of the Customers’ personal data in accordance with the provisions of the Personal Data Protection Act, i.e. Law of May 10, 2018. On the protection of personal data, as amended (Journal of Laws 2019.0.1781) and the Act of July 18, 2002. On the provision of services by electronic means on the provision of services by electronic means, as amended (Dz.U.2020.0.344).
(3) To distance sales contracts concluded with a Customer who is a natural person making a legal transaction with an entrepreneur not directly related to his/her economic or professional activity (hereinafter referred to as the Consumer) or a natural person entering into an agreement directly related to his/her economic activity, when the content of the agreement shows that it is not of a professional nature for that person, resulting in particular from the subject of his/her economic activity, made available on the basis of the provisions of the Central Register and Information on Economic Activity, the Act on Consumer Rights, i.e. the Act on Consumer Rights, shall apply. dated May 30, 2014. as amended r. (Dz.U.2020 poz. 287)and – to the extent not regulated therein – the Civil Code Act, i.e. the Civil Code. of April 23, 1964. as amended (Journal of Laws 2020, item 1740), the Civil Code Act, i.e. the Civil Code, shall apply to sales contracts to the remaining extent. of April 23, 1964. as amended (Journal of Laws 2020, item 1740).
(4) A person wishing to be bound by a distance sales contract or bound by such a contract with the Seller is hereinafter referred to as the Customer.
(5) The information provided by the customer, enabling the execution of the order, shall be truthful, current and accurate. Providing false, outdated or inaccurate data makes it impossible to process orders on the Online Store.
(6) The implementation of purchases by the Customer is possible without registration or after creating an account in the Online Store. In the second case, proper registration by the customer at www.lemoon89.com allows the customer to use additional options, most importantly, to view the history of previous purchases.
7 It is possible to place an order by phone at:+48 889 026 441. In this case, the customer is obliged, before placing an order, to read the content of these terms and conditions of the Online Store. All customer calls are recorded to ensure the highest standard of service.
8. the Seller carries out orders in the Republic of Poland and throughout Europe.
(9) All prices shown in the Online Store are expressed in Polish zloty and are gross prices (including VAT).
10. the Seller reserves the right to change the prices of goods on offer at the Online Store, to introduce new goods for sale, provided that these changes do not affect the rights of persons who have concluded a contract of sale of goods offered by the Online Store before the aforementioned changes. The total purchase price of the goods is visible each time you select the “TO CASH” option, which occurs before the order is shipped – that is, before the Customer expresses his intention to be bound by the contract. The price shown after going “TO CHECK” also takes into account any discounts obtained through the use of discount codes. The price at which the customer purchases goods from the Online Store is confirmed to the customer in the return order confirmation. In addition, each time the sales price is confirmed to the Consumer on the receipt sent, along with the goods, and in other cases – in the VAT invoice.
(11) Any information on promotional campaigns, currently in force in the Online Store, is posted on the Online Store’s website at www.lemoon89.comand may be sent to Customers who have agreed to receive ordered commercial content.
II. Order processing
1.In order to place an order on the Online Store, the Customer should:
a) make a selection of the good(s) posted on the website of the Online Store – from the currently available offer – specifying, if the option is available, the color, size, other optional characteristics of the goods and the quantity, and then add successively “to the cart” the selected goods.
(b) for telephone orders, indicate the features referred to in the a) above to an employee of the Customer Service Office of the Online Store (hereinafter referred to as BOK).
(c) after completing the selection of the good(s), select the “go to cart” button.
d) then make, from among the currently available options, a choice of the form of delivery and method of payment or remove the goods/goods from the “shopping cart”. If the customer uses a discount code, he or she should enter it in the space provided at this stage and then select the “to checkout” button.
e) then provide the data that allows the order to be processed or, alternatively, log in to the Customer’s account in the Online Store. At this stage at the latest, the customer should read and confirm that he has read and accepted these terms and conditions, and provide the other provided consents. Provision of the above information is voluntary. Then use the “next” button.
(f) select the method of payment and delivery. Depending on the choice made, the customer is asked to follow the guidelines indicated.
(g) approve the order with the button confirming your desire to conclude the contract and your willingness to complete the order. When the order is approved by the appropriate button, the contract of sale of the goods ordered by the Customer is concluded. However, the Seller reserves ownership of the item until the sale price is paid by the Customer. The place of conclusion of the contract is the registered office of the Seller.
(2) In the case of telephone orders referred to in item. 1(b), the activities described in point. 1 is performed by an employee of the BOK, agreeing in advance with the customer on the various selection options.
(a) At the Customer’s request, a BOK employee may take over the Customer’s shopping cart and complete the order by telephone. For this purpose, the customer will be asked to enter the number of the Cart.
(3) Orders can be placed 24 hours a day, all year round, except for periods of technical interruptions specified by the information message posted on the website of the Online Store. Telephone orders are accepted only during the working hours of the BOK – 9:00 – 18:00 Monday to Friday.
(4) If the data provided by the customer is incomplete or incorrect, the seller reserves the right to cancel the order. The Seller is obliged to immediately notify the Customer of any cancellation of an order, indicating the reason for the refusal.
(5) For reasons beyond the Seller’s control, it may happen (in particular, in the case of simultaneous placing of an order for the same goods by several Customers) that the goods will not be available. In such situations, in case of inability to fulfill all or part of the order, each time, including in the case of a telephone order, the customer will be informed by e-mail about the inability to fulfill at all or the value and number of pieces of the completed partial order and the date of shipment. If the customer makes payment – the amount for the unfulfilled part of the order will be refunded immediately. If the partial fulfillment of the order is, for any reason, inconsistent with the expectations of the Customer, the Customer has the right to withdraw in full from the order placed by sending an e-mail to the BOK e-mail address – info@lemoon89.com
6 The Seller confirms receipt of the order and conclusion of the contract in an e-mail sent to the Customer’s e-mail address provided in the order form. In the content, the customer will receive the order number confirming the quantity of products, the value of the order, the type of delivery, the type of payment and the customer’s contact information. In case of failure to receive the above. confirmation immediately, or in case of doubt, or if the order was not made at the Vendor – the Customer or any other person is asked to contact the BOK by phone or email.
(7) The customer agrees to contact the Online Store by e-mail, at the address provided in the order or at registration, or, in the case of a telephone order, to an employee of the BOK, in particular, all information necessary for the execution of the order and sales documents will be provided by this means.
8 Opinions found on the website are created only by Verified Customers, i.e. by people who have purchased a product and created an account in the online store. Only then do these people have the opportunity to post product reviews on www.lemoon89.com
(9) After selecting a product variant (i.e., choosing a size, color or symbols), the omnibus price will be shown, i.e., the lowest price of the product before the promotion 30 days ago.
III. Terms of payment and shipment of goods
(1) Payment for the purchased goods may be made, at the choice of the Customer, in one of the following ways:
a) in the form of prepayment – online payment such as bank transfer or credit card.
(2) If the online payment fails, the customer may attempt to make payment again. In the e-mail sent with the confirmation of the conclusion of the contract, the customer will receive a link to try again to make an online payment or to change to cash on delivery, while retaining the transportation fee selected by the customer.
3. If the customer chooses the online payment method, failure to pay for the purchased goods within 4 working days from the date of placing the order will result in cancellation of the order, of which the customer will be informed by e-mail. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – the processing time is calculated from the date of crediting the Seller’s bank account.
4. the Seller publishes – on the sub-page presenting the goods, as well as in the “shopping cart” after adding the goods to it – information about the planned shipping time, i.e. Order lead time, i.e. the number of working days (days of the week from Monday to Friday, excluding public holidays) within which the shipment of the order will be sent. The information referred to in the preceding sentence is the approximate time counted from the moment the order is accepted for processing until the order is shipped to the Customer, via the selected form of delivery, among those indicated in point. III.6. below. The lead time of the order is given taking into account the time needed to complete all the goods that the order includes. In addition, the lead time depends on the number of all orders placed on a given day by Customers of the Online Store. The lead time is up to 7 working days from the date of the order.
5 Ordered goods are delivered in the territory of the Republic of Poland: via courier or Parcel Machines InPost.
6. when choosing shipping via Courier – two attempts are made to deliver the shipment. After each unsuccessful attempt, the customer receives an e-mail notification, with contact information for the nearest Courier branch.
(7) When choosing shipping via Parcel Machines InPost, the package is delivered to the Parcel Machine selected by the Customer, of which the Customer is informed by text message. The package is available for pickup for another 2 business days.
(8) For each shipped goods, a proof of purchase in the form of a VAT invoice is sent to the e-mail address.
(9) Upon receipt of a shipment delivered by a courier, the Customer is asked to check in the presence of the carrier/shipper the completeness of the contents of the shipment, the condition of the external packaging and the condition of the ordered goods, and immediately report to the BOK of the Seller any defects found, shortages in the order or damage to the external packaging.
10. the online payment service provider is Autopay S.A.
11. available forms of electronic payment: BLIK, transfer via payment gateway, payment by credit cards(Visa, Visa Electron ,Mastercard ,MasterCard Electronic ,Maestro).
12. If there is a need for a refund for a transaction made by a customer with a payment card, the seller will make the refund to the bank account assigned to the payment card of the ordering party.
IV. Right of withdrawal
1.A customer who has concluded a remote contract may withdraw from it, without giving any reason:
a) for the purchase of discounted goods – covered by any type of promotion or discount – within 14 (fourteen) days from the date on which he took possession of the item or on which a third party other than the carrier and indicated by the Customer took possession of the last item.
b) with respect to the purchase of any other goods – not covered by a promotion or discount – within 14 (fourteen) days from the date on which he took possession of the item or on which a third party other than the carrier and indicated by the Customer took possession of the last item.
(2) After the expiration of the deadlines referred to in item. 1 above, the right to withdraw without cause shall lapse.
(3) Exercise by the Customer of the right to withdraw from the contract within the time limit specified in clause. 1 deadline, opens a period of 14 (fourteen) days to return the goods.
(4) In order to withdraw from the contract, the Customer must inform the Seller by a clear statement of withdrawal, sent to the email address: info@lemoon89.com. A sample form is available here:
withdrawal form
. Use of the form is mandatory. The form must be signed and scanned. The customer, after sending the form to: info@lemoon89.com, will receive further information on how to return the purchased goods.
The Customer is requested to return or hand over the item together with the proof of purchase, e.g. receipt, VAT invoice or other proof of the transaction (e.g. card payment confirmation or account statement), to the address indicated in the email, no later than 14 (fourteen) days from the day on which he informed the Seller by email about the withdrawal.
(5) Immediately – that is, as soon as possible, taking into account the circumstances of place and time – after receipt of the withdrawal form, the Seller shall make an acknowledgment of its receipt on a durable medium, for example, by e-mail.
(6) In the event of withdrawal, the Seller shall return to the Customer all payments received, including the costs of delivery of the item (except for the additional costs resulting from the method of delivery chosen by the Customer other than the cheapest ordinary method of delivery offered by the Seller, in accordance with III.6.), immediately, and in any case no later than 14 days from the date on which the Seller was informed by the Customer of the decision to exercise the right of withdrawal. If part of the order is returned, delivery costs are not refunded. Reimbursement will be made using the same means of payment used by the Customer in the original transaction, unless the Customer has expressly agreed otherwise. In any case, the customer will not incur any fees in connection with the return of the payment.
7. The seller may withhold reimbursement of payments until receipt of the item. He undertakes to refund the funds within 14 (fourteen) working days.
(8) When returning the received performance in the form of ordered goods, the Customer is asked to return or transfer the item together with the proof of purchase, such as receipt, VAT invoice or other proof of the transaction (such as card payment confirmation or account statement) and a statement of withdrawal, to the address indicated in the email response to the return form.
9 The customer shall bear the direct costs of returning (return/transfer/packing) the item. In particular, the customer is asked to use such a method of packaging of returned items that will allow us to protect the shipment in a manner appropriate to its type – for example, against damage during transport.
10. the Customer shall be liable to the Seller for any diminution in the value of the item due to improper use. He has the right to examine the nature, features and functioning of the goods as he would in a stationary store. However, he cannot use things indefinitely. If he does so, the Seller has the right to charge him additional costs due to the reduced value of the goods.
(11) The Seller, if the Customer, when placing an order, expressed a desire to receive a VAT invoice, may send a correction of the sales invoice to the Customer’s e-mail address provided when placing the order, along with an automatic request to confirm receipt of the message.
(12) In the case of payment on delivery, the payment is refundable by transfer to the account specified by the customer in the withdrawal form. In the case of online payment, funds will be returned to the bank account from which the order was originally paid.
V. Complaints
(1) The Seller shall be liable to the Buyer if the sold thing has a physical or legal defect (Warranty), according to the rules set forth in the Civil Code Act of April 23, 1964. (Journal of Laws 1964, No. 16, item 93, as amended), and therefore, the complaint of goods may occur due to a physical defect, which consists in the non-compliance of the sold thing with the contract, or due to a legal defect, especially if the sold thing is owned by a third party.
(2) The buyer may file a complaint if a physical defect is discovered before the expiration of two years from the date of delivery of the item to the buyer.
(3) In order to make a complaint, the Buyer is asked to send the item to the address of the Seller: Fortuna Sofja Skola Plac Zwycięstwa 2, 90-312 Łódź (building D) with the note “ADVERTISEMENT” on the envelope. Along with the advertised goods, the envelope must not contain returnable items under Section 4, paragraph. 8 regulations.
(4) Goods that are returned must be accompanied by a fiscal receipt, a VAT invoice or other proof of the transaction (such as card payment confirmations or account statements). In connection with making a complaint, the customer is asked to fill out a complaint form and send it with the goods and by e-mail to info@lemoon89.com. A logged-in customer can use the complaint form, which is available on his account in the Online Store system, to prepare a paper form When submitting a complaint at the Collection Point, it will be necessary to provide the receipt or VAT invoice number.
(5) If the Buyer sends the complaint form by e-mail to info@lemoon89.com, the complaint resolution will be sent to the Customer as a reply back, also by e-mail.
(6) The complaint will be considered within 14 days from the date of submission of the complaint with a description of the reason for the complaint and the customer’s request.
(7) If the complaint is not accepted, the goods will be sent back to the customer with the opinion that the complaint is not justified.
(8) If the goods have a defect, the Customer may make a statement to reduce the price or withdraw from the contract, unless the Seller immediately and without excessive inconvenience to the Customer will replace the defective goods with defect-free goods or remove the defect. This limitation does not apply if the goods have already been replaced or repaired by the Seller, or the Seller has failed to comply with the obligation to replace the goods with defect-free goods or remove the defect.
9. If the Customer is a Consumer or a natural person concluding a contract directly related to his/her business activity, when the content of the contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of the provisions of the Central Register and Information on Business Activity, may, instead of the removal of defects proposed by the Seller, demand replacement of the goods with defect-free goods or, instead of replacement of the goods, demand removal of the defect, unless bringing the goods into conformity with the agreement in the manner selected by the Customer is impossible or would require excessive costs in comparison with the manner proposed by the Seller. In assessing the unreasonableness of the costs, the value of the defect-free goods, the nature and significance of the defect found shall be taken into account, as well as the inconvenience to which other means of satisfaction would expose the customer.
(10) The reduced price shall remain in such proportion to the price under the contract as the value of the goods with a defect remains to the value of the goods without a defect.
(11) If the complaint is accepted and the Customer’s request to withdraw from the contract is granted, the Seller may send a correction of the sales invoice to the Customer’s e-mail address provided in the order with an automatic request for confirmation of receipt of the message.
VI. Data Protection and Privacy Policy
(1) This Privacy Policy sets out the rules for the processing and protection of personal data provided by Customers in connection with their use of the Online Store.
2 The administrator of the personal data of the customers of the online store, which carries out their processing, is Fortuna Sofja Skola Plac Zwycięstwa 2, 90-312 Łódź NIP: 5782959907, Supervision over the correctness of the processing of customers’ personal data is exercised by the Inspector of Personal Data Protection, who can be contacted at e. e-mail: adolemonn89@gmail.com
3. Personal data are processed by the Administrator in accordance with the Regulation of the European Parliament and of the Council (EU) 106/679 of 27.04.2016. on the protection of natural persons in relation to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46/EC, (hereinafter: RODO) and the Law of May 10, 2018. On the protection of personal data (Journal of Laws of 2018, item 1000).
(4) When placing an order in the Online Store, the Customer is asked by the Data Administrator to consent to the processing of his/her personal data, including, in particular:
– name,
– phone number,
– full mailing address,
– electronic mail (e-mail) address,
– year of birth,
– gender,
– information on financial operations,
– location and movement,
for the purposes related to the realization of the order, including for the purposes of evaluating the course of the transaction, expressing opinions about the products offered by the Seller, receiving information about promotions or recommendations of the Seller, processing of complaints Refusal of the Client’s consent(s) to the processing of his/her personal data is tantamount to the inability of the Online Store to process the order and take advantage of other optional benefits and discounts.
(5) The Customer consents to the processing of his personal data by the Administrator of the personal data he provides in the process of purchase or registration and creation of an individual account, as well as the data provided by him during the use of this account in order to operate and maintain the Customer’s account (including providing the Customer with functionalities intended only for registered Customers). Provision of personal data by the Customer is voluntary, however, failure to provide such data may prevent the Online Store from providing customer service on the Online Store. If the Customer gives additional consent, the Data Controller will also be able to process the Customer’s personal data for marketing purposes, including, in particular, sending the Customer commercial information electronically.
6 In the interest of security of the personal data entrusted to us by our clients, we have developed internal procedures and recommendations to prevent the release of personal data to unauthorized persons. We control their execution and constantly check their compliance with the relevant legal acts – the RODO, the Personal Data Protection Act, the Electronic Services Act and all other types of implementing acts and community acts.
7. The administrator of personal data shall ensure the exercise of rights under the aforementioned laws, in particular, the right of customers to access their data, correct them, modify them, and the right to demand their deletion and object to their further processing in the cases specified in the relevant legislation. Personal Data is processed on the basis of voluntary consents expressed by the Customers and in cases where the Administrator is authorized to process personal data on the basis of the law or for the purpose of performance of the contract concluded between the parties. In those cases where the processing of data is based on consent, the Customer has the right to revoke it at any time without affecting the legality of the processing performed on the basis of consent before revocation. In order to exercise the above-mentioned rights, the Customer should send an e-mail to: adolemonn89@gmail.com, containing in its content a request for the Administrator to take certain actions indicated above. Everyone has the right to lodge a complaint with the President of the Office for Personal Data Protection in case their data is processed by the Administrator unlawfully.
(8) The Personal Data Administrator declares that the Customers’ personal data will not be made available to any third parties, with the exception of entities cooperating with the Administrator in accordance with Clause 4 above and in the scope of marketing activities, Internet Store software provider, entities providing hosting services, courier companies, entities processing electronic payments, and other entities only to the extent limited to the minimum necessary for the proper implementation of the Agreement, on the basis of agreements on entrustment of personal data processing concluded by the Personal Data Administrator with the aforementioned entities.
9. The Online Store performs the functions of obtaining information about customers and their behavior in the following ways:
a. Registration
In order to ensure that you can use the full functionality of the Online Store, it is necessary to create an account through the website and/or mobile application and/or in the stationary store. The password that the customer provides during registration will be available only to him.
b. Newsletter and SMS Newsletter
Newsletters contain commercial information and will be sent to the e-mail address and/or telephone number provided by the Customer only after consent to the processing of personal data for marketing purposes and their profiling. The Customer may opt out of receiving the Newsletter and SMS Newsletter at any time by clicking on the link available in the content of the newsletter-type message sent, or by withdrawing consent to receive marketing content by unchecking the appropriate checkbox available to the Customer after logging in to his/her account created in the Online Store.
c. Push notifications
By using our services and applications, the customer may agree to receive push notifications. Notifications are either general or individualized. At any time, the Customer may opt out of receiving notifications by using the interfaces provided by the web browser manufacturer and/or device manufacturer.
d. Automated marketing mailings
Once the customer registers for an account and agrees to receive marketing content, he/she will receive automated, profiled marketing mailings via web services, mobile application, email, which can be accessed using end electronic devices. The marketing content dispatches mentioned above are profiled for individual Customer preferences based on the data provided and the history of activity on the Online Store website. Profiling is understood as the automated processing of Customers’ personal data for the purpose of determining Customers’ personal preferences, behaviors and attitudes through analysis and forecasting, in particular such aspects as individual choices, economic situation, location and movement, for the purpose of preparing and presenting them with customized marketing offers, as well as for the processing of their personal data in order to improve the quality of services provided by the Administrator of personal data At any time the Customer may opt out of receiving this commercial information,. In the manner described in subsection (b).
e. Individual Purchase/Sales Benefits
The customer, thanks to the personal data and the history of his activity on the website of the Online Store, will be able to receive offers with individually selected benefits. They will be available on websites and on the mobile app. Information about them will be received by the customer if he/she agrees to receive Newsletter, sms Newsletter, Push Notifications on websites. At any time the Customer may opt out of receiving this information, in the manner described in subsection b).
f. Contests and marketing campaigns
In case of taking part in contests or marketing actions, the Client may be asked to provide personal data precisely specified in the regulations of a particular contest (action). Provision of personal data is always voluntary.
g. Online Shop
Confirmation of identity is done by clicking on the link that the customer will receive in the e-message. e-mail sent to the e-mail address he provided during registration. If the customer does not want to provide his e-mail address, verification of the customer’s identity is possible through the telephone number. The data is fully secure and transmitted over an encrypted Internet connection protocol. Accounts whose registration has not been completed, due to the lack of verification of the Client’s identity, the Data Administrator will delete them after a period of 8 weeks from their creation. Deletion of the account results in the simultaneous deletion of all personal data of the Customer by the Administrator.
h. Cookies Policy
The online store may use cookies. Cookies are small text files sent by the Online Store and stored on your computer containing certain information related to your use of the Online Store website. Cookies are used by the Online Store to operate the site and during the shopping process, e.g. to remember purchases made by customers. Cookies may be used by partners of the Online Store for personalized and non-personalized advertising. The cookies used may be temporary or permanent. Temporary cookies are deleted when you close your browser, while permanent cookies are also stored after you have finished using the site and are used to store information such as your password or login, making it faster and easier to use the site. In any case, the Customer may block the installation of cookies or delete permanent cookies using the relevant options of the Internet browser. If you have problems, we advise you to use your browser’s help file or contact your browser manufacturer.
i. Google Ads Remarketing Policy
The Online Store website uses Google Ads Remarketing from Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Remarketing technology via Google Ads allows you to address a customer who has already visited the website of the Online Store and is interested in the offer with targeted advertising on the sites of Google’s network of partners. For this purpose, a cookie is created when visiting the website of the Online Store, allowing the recognition of the Customer when visiting the websites of the Seller’s advertising partners. In addition, customers’ behavior can be analyzed, which is then used for targeted product recommendations and advertising based on their interests. The data stored in the cookie is not combined with other personal data to create a customer profile. By using the website of the Online Store – the customer is informed that it is necessary to consent to the processing of data concerning him by Google in the manner and for the purposes described above. Customers can block Google’s use of cookies by visiting www.google.com/privacy/ads and clicking on the “opt-out” button. The customer can also disable the use of cookies by third parties by visiting the Network Advertising Initiative website www.networkadvertising.org/managing/opt_out.asp. In this case, it may not be possible to use all features of the Online Store website. For more information on Google’s terms and conditions, visit https://policies.google.com/privacy. You can see how Google uses data in its advertising products at https://policies.google.com/technologies/partner-sites
j. Option to opt out of cookies for RTB ads
In order to provide the services of the automated real-time advertising space purchase model in the auction model (hereinafter: RTB), the Data Controller uses technologies such as cookies and web beacons. There is an option to opt out of receiving cookies using a so-called “cookie”. “opt-out cookies”, which will block the placement of such files on your computer system. This option will prevent specific information from being associated with a browser. If you use more than one web browser, or more than one computer, the cookie opt-out operation will have to be performed separately on each of these browsers/computers. You can opt out of the cookies option for RTB ads on the network’s subpages located at https://optout.rtbhouse.com and https://www.criteo.com/privacy/disable-criteo-services-on-internet-browsers.
9. The Data Controller declares that the Customers’ personal data processed by it will not be sold or made available to third parties by it, in accordance with the provisions of the Personal Data Protection Act and subject to paragraph. 8 above. In the case of promotional campaigns carried out by the Store with a third-party partner, it will not share customers’ personal data with it unless they give their consent.
10. the Data Controller reserves the right to make changes to the privacy policy, which may be influenced by the development of Internet technology, possible changes in the law on personal data protection and the development of the Online Store. Customers will be informed of any changes in a conspicuous and understandable manner, based on the terms and conditions of the Online Store.
(11) Links directing to other websites may appear on the Online Store, services and applications. The data controller stipulates that he is not responsible in any way for the content of the aforementioned websites. These sites may have their own security and privacy policies and regulations with which the customer should familiarize himself.
12. in case of doubts about any of the provisions of this privacy policy we are at your disposal – our data can be found in the tab – CONTACT.
VII. Final provisions
(1) These terms and conditions are an integral part, concluded by the Seller and the Customer, of the sales contract. The content of the Terms and Conditions shall be binding on the parties as worded at the time of the Customer’s order.
(2) It is possible to use out-of-court ways of handling complaints and claims (hereinafter: ADR).
(3) Information on ADR is available at the offices and websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include the protection of consumers, Provincial Inspectorates of Commercial Inspection and the Office of Competition and Consumer Protection. A customer who is a Consumer may, in particular, apply to a permanent amicable consumer court operating at the Trade Inspection to resolve a dispute arising from the concluded sales contract. In addition, the customer is entitled to apply to the Provincial Inspector of Commercial Inspection to initiate mediation proceedings for the amicable settlement of the dispute, and may also obtain free assistance in resolving the dispute using the assistance of a district (city) consumer ombudsman or a social organization whose statutory tasks include the protection of consumer rights.
4. The customer can look for additional information in the FAQ section. For all other concerns, we suggest contacting us at e-mail: info@lemoon89.com or phone number +48889026441, during BOK business hours.
(5) In matters not regulated, the relevant provisions of generally applicable Polish law shall apply.
6 The seller, pursuant to the Regulation of the European Parliament and of the Council (EU) No. 524/2013 of May 21, 2013. on Online Dispute Resolution for Consumer Disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC), was required to provide information on the platform for online dispute resolution between consumers and businesses at the EU level (hereinafter: ODR Platform). Accordingly, we are providing an electronic link to the ODR Platform: ec.europa.eu/odr, where it will be possible to find information on the forms of out-of-court dispute resolution, and in particular the Consumer will be able to file a complaint through it if he or she wishes to use these forms. However, this method is voluntary, which means that if the Consumer submits a complaint through the ODR Platform, the Seller is not obliged to use alternative methods of resolving it. Thus, it is possible that the online store refuses despite the consumer’s complaint to resolve the matter in the above-mentioned manner. way. Notwithstanding the above, we remind you that the e-mail address of the Online Store is: info@lemoon89.com
(7) In the event that any of the provisions of these regulations were or should become invalid, the validity of the entire regulations shall remain unaffected thereby. In such a case, Fortuna Sofja Skola will replace the invalid provision with another provision that is effectively legal, similar in purpose to the provisions declared invalid, which will not violate the regime of the Law of May 30, 2014. On consumer rights (Journal of Laws 2014.0.827).
(8) Any disputes not resolved amicably or by the above-described means shall be subject to settlement by the competent common courts.